Is the picture on your website exactly the same as what I’ll receive?
Usually, yes. However variances in manufacturer’s production runs may slightly alter the costume style. These changes, are beyond our control and subject to change without notice. We work hard to update our website descriptions and images as soon as we become aware of variations but manufacturers do not always notify us in advance. In most cases the first we know about a style change is when a customer brings it to our attention. We apologize for any inconvenience this may cause and thank you for your understanding.
How can I find out more about a costume?
If you find an item you are interested in and would like to know more about that item, you can click on the item name or the picture of the item itself and that will take you to a Product Detail Page. In the Product Detail Page, you will be presented with additional information about the specific item. Unfortunately, we get very little information about the costumes from the manufacturers beyond what is already presented online so while we are always eager to assist, in most cases we will not be able to provide you with more information on an item than what you see listed on our website.
Can I make a purchase for someone else?
Yes. You may purchase an item from our website and have it shipped to another address which is different from the billing address on your credit card.
Do you have a printed catalog you can mail to me?
Sorry. No we don\'t. In today\'s electronic world, by the time we printed a paper catalog many of the items would either be sold-out or the information contained in the catalog would be out-of-date. It simply isn\'t practical to print and distribute a printed catalog containing over 14,000 items. Plus, the cost of printing and distributing only serves to increase our operating costs which would have to be passed on to the consumer in the form of higher prices. One of the advantages of having our inventory online is that it can be kept current. If for example there is a price change or a color or style change, within seconds we can change the item description. That is not possible using printed catalogs. Perhaps best of all is the fact that with an online catalog, our inventory database is instantly searchable by anyone from anywhere in the world using a PC and the internet.
My browser is saying I need to enable \"cookies\" to shop on your site. How do I do this?
Internet Cookies are a small piece of data stored locally by your browser that saves information and helps identify you to web sites upon subsequent visits. Cookies are like little identification cards passed out by web sites. Like conventional ID cards, cookies are carried with the user, they store information to help identify you, and they expire at a certain date and then must be reissued.
Do you offer a lowest price guarantee or price matching?
With over 15,000 individual items for sale on our website it is not possible to be the lowest price on all items. While we are the lowest price on many items, we aren\'t going to be the absolute lowest on all items. And we don\'t think offering to match any competitor\'s prices is healthy for the consumer as ultimately it forces suppliers to cut corners. From day one our philosophy has been to provide the largest selection of merchandise available anywhere 365 days per year balanced with competitive prices, quality service and a liberal return policy. While price is important, it should not in our view by the only criteria. We firmly believe in the adage \'you get what you pay for\'. Many competitors in the seasonal costume business come and go.. We think our record speaks for itself.
Do you charge sales tax?
No we do not charge any Sales Tax.
If I place an order today, when will I receive it?
Typically we are able to process and ship orders within two business days (often the same day), of the day you place your order. This of course depends on the time of year and order volumes. Once shipped, the timing of the delivery of your order depends on the method of shipment you chose as well as your location. We will ship from one of four warehouses, or if your order requires multiple shipments, your order may be shipped from multiple warehouses. Once we ship your item you will receive an email from us confirming shipment and if applicable, include a tracking number and link to the carrier’s website so you can track your order. Business days are Monday through Friday, and do not include Saturday, Sunday or holidays.
Regardless of which shipping method you select, we cannot guarantee delivery by a specific date. Also, it is important to note that the shipping time frame stated for each shipping option is the estimated number of days it will take for you to receive your order after it leaves our warehouse (not the number of days from when your order is placed). As you might expect, the 2 or 3 weeks leading up to a holiday is our busiest time.
received a partial shipment. What do I do?
Maybe nothing. There could be another shipment on the way to you. We have multiple warehouse locations and it\'s entirely possible your order was shipped from different locations. That said, in doesn\'t hurt to send us a communication letting us know what is missing so we can follow up. It is important too you provide us with your name, order number and a brief description of what is missing. We will follow-up with you in writing. Note that the process of checking on the status of a partial order can take more than just a few minutes so sending an email (versus Live Chat or phone call) is the most efficient method of communicating with us.
My shipment was returned to you. What can I do?
If your order was shipped to the address as stated on your order and for whatever reason that shipment was returned to us (e.g. you accidentally typed in the wrong ship to address, someone mistakenly refused it or you were away on all attempts to receive the delivery), the only thing you can do is place a new order for the same items. When a shipment is returned to us as undeliverable, we can only assume the item was refused and the shipment is set aside for refund processing. During our busy season (Sept, October) this process can take awhile - two or more weeks. Therefore if your shipment was returned to us, the fastest way to receive the merchandise is to place a new order. We will of course refund the cost of the merchandise in the first returned order assuming the merchandise is received in the same condition as when we shipped it. We treat undeliverable packages the same as we would a return (unless if the order was refused, in which case we will deduct a 15% re-stocking fee from the refund we issue). While we wish we could simply re-ship the same box back to you, the shear volume of orders we process makes doing so impractical. You will receive your order faster if you place a new order.
What payment options do you offer?
We accept all sort of credit and debit cards. Sorry, no purchase orders, checks, money orders, wire transfers or COD shipments. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number).
My credit card was declined but I know the card is good. What can I do?
In most cases the reason a credit card is declined is because the billing address you entered during the check out process does not match the address the card issuer has on file (what is referred to as an AVS address mis-match). It is important this information match exactly or your transaction will be declined. Note too that you need to make sure the phone number you provide is the same as what the card issuer has on file. If you\'ve confirmed the information you\'ve provided is correct and your transaction is still declined, we suggest contacting the card issuer. Unfortunately, there\'s nothing we can do in these situations. We cannot accept an order without authorizing the transaction.
Please Note: If you have made one attempt at authorizing your purchase and it was declined due to a billing address mis-match, wait at least 5 minutes before attempting a second authorization. Back-to-back attempts at charging the same credit card in less than 5 minute increments will typically be declined no matter what.
At what point is my credit card account charged for my purchase?
At the time you place your order we authorize your card for the amount of the purchase. Then, the transaction is settled that evening which is when your account is actually charged. If in the rare occasion all or part of your order cannot be fulfilled, we will contact you to issue a refund.
credit you issued has not yet appeared on my credit card billing statement. How long does this normally take?
The refund process typically takes 7 to 10 days for us to process - and up to 4 weeks during the busy Halloween and Christmas seasons (October to January). Your account will be updated with the refund information and an email will be sent to you too. Once we issue the refund to your credit card, how long it takes to appear on your account is dependent on when your credit card account statement cycles. For this reason it could take up to two billing cycles for the credit to appear during halloween season. If you have questions about a particular credit, you can email us. Be sure to include the details of your transaction including the original order number. We will research the status and get back to you as quickly as we can.
Can I use a credit card with a billing address outside the United States?
Yes You can our website is backed by Paypal.com which has a very strong verification process , it will verify the billing address of your credit card no matter which country it is from.